Terms and Conditions

Terms and Conditions

Last Updated: 12/02/2026

These Terms and Conditions (“Terms”) govern your use of the website and services provided by ZECART ("we", "our", "us"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

1. Company Information

Company name :- Zecart by ZEXO GLOBAL GENERAL TRADING LLC
Trad licence number: 2644506.01
Issuing authority: Sharjah media city, Sharjah UAE
Office: shams, Sharjah media city

2. Definitions

  • Website: The official e-commerce platform operated by [Company Name].

  • Customer/User: Any individual or entity using the website.

  • Products: Any items listed for sale on the website.

  • Order: A request placed by the customer to purchase products.

3. Acceptance of Terms

By accessing the website, creating an account, or placing an order, you confirm that:

  • You are at least 18 years old.

  • You have the legal capacity to enter into binding agreements.

  • You agree to comply with these Terms.

4. Account Registration

To place orders, you may be required to create an account. You agree to:

  • Provide accurate and complete information.

  • Keep your login credentials secure.

  • Notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that:

  • Contains false information

  • Violate these Terms

  • Are suspected of fraudulent activity

5. Products and Descriptions

We aim to ensure all product descriptions, images, and prices are accurate. However:

  • Product images are for illustrative purposes.

  • Packaging may vary slightly.

  • We do not guarantee that colors displayed on your screen will exactly match the product.

We reserve the right to:

  • Modify or discontinue products at any time.

  • Correct errors in pricing or descriptions.

6. Pricing and Currency

  • All prices are listed in UAE Dirhams (AED) unless otherwise stated.

  • Prices include applicable VAT unless specified.

  • Prices may change without prior notice.

If a pricing error occurs:

  • We may cancel or refuse the order.

  • You will be notified and refunded if payment was processed.

7. Orders and Acceptance

7.1 Order Confirmation

After placing an order:

  • You will receive an email confirmation.

  • This confirmation does not constitute acceptance.

An order is accepted only when:

  • Payment is successfully processed, and

  • The order is dispatched.

7.2 Order Cancellation

We reserve the right to cancel orders if:

  • Payment fails

  • The product is out of stock

  • Fraud is suspected

  • Incorrect pricing is displayed

You will receive a full refund if the order is canceled after payment.

8. Payment Terms

We accept payments through secure third-party providers. Accepted methods may include:

  • Credit/Debit cards

  • Apple Pay

  • Google Pay

  • Local UAE payment gateways

We do not store full card details on our servers. You agree that:

  • All payment information provided is accurate.

  • You are authorized to use the selected payment method.

9. Shipping and Delivery

9.1 Delivery Areas

We deliver within the United Arab Emirates unless otherwise specified.

9.2 Delivery Times

Estimated delivery times are provided at checkout. Delivery times may vary due to:

  • Weather conditions

  • Public holidays

  • Logistics issues

  • High demand periods

We are not liable for delays beyond our control.

9.3 Failed Delivery

If delivery fails due to incorrect address or customer unavailability, additional delivery fees may apply.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. General rules:

  • Products must be unused and in original packaging.

  • Perishable food items may not be eligible for return unless defective.

  • Refunds will be issued to the original payment method.

11. Promotions and Discounts

From time to time, we may offer discount codes, promotional offers, and limited-time deals. Promotion rules:

  • Cannot be combined unless stated.

  • Valid only during the promotional period.

  • May be withdrawn at any time.

We reserve the right to cancel orders that misuse promotions.

12. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Provide false or misleading information.

  • Attempt to hack, disrupt, or damage the website.

  • Upload harmful or malicious content.

We reserve the right to restrict or terminate access for violations.

13. Intellectual Property

All website content is owned by or licensed to ZECART by ZEXO GLOBAL, including logos, images, product descriptions, graphics, text, and website design. You may not copy, reproduce, distribute, or modify any content without written permission.

14. Limitation of Liability

To the maximum extent permitted by UAE law, we are not liable for indirect or consequential damages, loss of profits, loss of data, or business interruptions. Our total liability shall not exceed the value of the order in question.

15. Product Use Disclaimer

Our products are intended for normal consumer use. We are not responsible for misuse of products, allergic reactions where ingredients are clearly listed, or failure to follow storage or usage instructions. Customers are responsible for reviewing ingredients, nutritional information, and allergen warnings.

16. Website Availability

We do not guarantee that the website will always be available, error-free, or free from viruses. We may suspend or restrict access, perform maintenance, or update the website without notice.

17. Privacy

Your use of the website is also governed by our Privacy Policy. By using our services, you agree to the collection and use of your information as described in that policy.

18. Third-Party Services

We may use third-party services including payment gateways, delivery providers, and analytics tools. We are not responsible for the policies or actions of third-party providers.

19. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, government restrictions, pandemics, labor strikes, supply chain disruptions, or technical failures.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

21. Dispute Resolution

In the event of a dispute:

  1. Both parties agree to attempt resolution amicably.

  2. If unresolved, disputes shall be submitted to the competent courts of the UAE.

22. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of the website constitutes acceptance of updated Terms.

23. Contact Information

For any questions regarding these Terms, contact us:

Company Name: Zecart by ZEXO GLOBAL GENERAL TRADING LLC
Registered Address: Shams Media City Sharjah
Email: sales@myzecart.com
Phone: +971 564989107

24. Entire Agreement

These Terms, together with our Privacy Policy and other policies, constitute the entire agreement between you and ZECART. They supersede any prior agreements or communications.