Privacy Policy

 Last Updated: 09/02/2026

1. Introduction

Welcome to ZECART (“we,” “our,” “us”).
We respect your privacy and are committed to protecting your personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other relevant regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website

• Purchase our products

• Contact us

• Subscribe to our newsletter

• Interact with our services

By using our website, you agree to the practices described in this Privacy Policy.

2. Company Information

Company Name: Zecart by ZEXO GLOBAL GENERAL TRADING LLC
Registered Address: Shams Media City Sharjah
Email: sales@myzecart.com
Phone: +971 564989107

3. Information We Collect

3.1 Personal Information You Provide

We may collect the following information:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely by payment providers)

• Order history

• Account login details

3.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Device type

• Browser type

• Pages visited

• Time spent on pages

• Cookies and tracking data

4. How We Use Your Information

We use your information to:

• Process and deliver orders

• Manage your account

• Communicate order updates

• Provide customer support

• Send marketing emails (with your consent)

• Improve website performance

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

• Your consent

• Performance of a contract (order processing)

• Legal obligations

• Legitimate business interests

6. Payment Information

All payments are processed through secure third-party payment providers.
We do not store full credit or debit card details on our servers.

Payment processors may include:

• Stripe

• PayPal

• Local UAE payment gateways

Each provider has its own privacy policies.

7. Sharing of Personal Data

We may share your data with:

7.1 Service Providers

• Delivery and logistics companies

• Payment processors

• Email marketing platforms

• Website hosting providers

7.2 Legal Authorities

If required by law, regulation, or court order.

We do not sell your personal data to third parties.

8. International Data Transfers

Your information may be stored or processed outside the UAE by our service providers.
In such cases, we ensure appropriate safeguards are in place to protect your data.

9. Data Retention

We retain your data only as long as necessary to:

• Fulfill orders

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Typical retention periods:

• Order records: up to 5 years

• Marketing data: until you unsubscribe

10. Your Rights

Under UAE data protection laws, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent

• Restrict processing

• Request data portability

To exercise these rights, contact us at:
[Support Email]

11. Cookies and Tracking Technologies

We use cookies to:

• Improve website functionality

• Analyze traffic

• Remember your preferences

• Provide personalized content

Types of cookies we use:

• Essential cookies

• Analytics cookies

• Marketing cookies

You can disable cookies through your browser settings.

12. Marketing Communications

If you subscribe to our newsletter:

• You will receive updates, promotions, and offers.

• You can unsubscribe at any time using the link in the email.

13. Data Security

We implement industry-standard security measures, including:

• SSL encryption

• Secure payment gateways

• Access control systems

• Regular security monitoring

However, no method of transmission over the internet is 100% secure.

14. Children’s Privacy

Our website is not intended for children under 18.
We do not knowingly collect personal data from minors.

If you believe a child has provided us with personal information, please contact us to remove it.

15. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with the updated date.

17. Contact Us

If you have questions about this Privacy Policy, contact us:

Company Name: ZECART
Email: sales@myzecart.com
Phone: +971 564989107

18. Consent

By using our website, you consent to this Privacy Policy and the collection and use of your information as described