Shipping & Delivery Policy

Last Updated: 12/02/2026

This Shipping & Delivery Policy explains how ZECART ("we", "our", or "us") processes, ships, and delivers orders placed through our website. This policy is designed to comply with applicable United Arab Emirates (UAE) consumer protection and e-commerce regulations.

1. Shipping Coverage

We currently deliver to:

All major cities within the United Arab Emirates
Selected remote areas where courier services are available

If your location is outside our standard delivery zones, you may see limited delivery options at checkout or be contacted by our support team for alternative arrangements.

2. Order Processing Time

2.1 Standard Processing

Orders are processed within 24-48 hours.
Processing occurs Sunday to Thursday, including public holidays.

Processing includes order confirmation, payment verification, and packing and dispatch preparation. You will receive a confirmation email once your order is successfully placed.

2.2 Same-Day or Next-Day Dispatch

Orders placed before [Cut-off Time, e.g., 2:00 PM] may qualify for same-day or next-day dispatch, depending on the delivery location and stock availability. Orders placed after the cut-off time will be processed the next business day.

3. Delivery Timeframes

Estimated delivery times after dispatch:

Location	Estimated Delivery Time
Major cities (Dubai, Abu Dhabi, Sharjah)	24-48 Hours
Other Emirates	1-2 business days
Remote areas	2-4 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or high order volumes.

4. Shipping Fees

Shipping fees are calculated at checkout based on delivery location, order weight or size, and delivery speed selected.

4.1 Standard Shipping Rates

Free shipping on orders above AED 199
Standard delivery: 15-20 AED
Express delivery: 40 AED

Shipping fees are non-refundable unless the order is incorrect, the product is defective, or the delivery issue is caused by us.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email and a tracking number (if available). You can track your order through the courier's website or contact our support team for updates.

6. Delivery Attempt

Our courier partners will attempt delivery to the address provided at checkout and contact you if necessary. If delivery fails, the courier may attempt delivery again and additional delivery fees may apply for re-delivery.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery details including building name, apartment number, and contact number. If an order is returned due to incorrect address, unreachable customer, or refused delivery, we may charge a re-delivery fee or deduct shipping costs from any refund.

8. Delivery of Perishable and Food Products

Since we sell food and perishable items, special conditions apply. Products are packed using appropriate food-safe materials and temperature-sensitive products may use insulated packaging. Customers must be available to receive the order and store the products properly upon delivery. We are not responsible for spoilage if the order is left unattended or the customer delays acceptance of the delivery.

9. Damaged or Missing Items

If your order arrives damaged, incorrect, or incomplete, you must notify us within 24-48 hours of delivery and provide your order number, description of the issue, and photos of the package and product. We will arrange a replacement or issue a refund according to our Refund & Return Policy.

10. Delivery Refusal

If you refuse delivery, the order may be returned to our warehouse and shipping and handling fees may be deducted from your refund.

11. Cash on Delivery (If Available)

If Cash on Delivery (COD) is offered, payment must be made in full at the time of delivery and the courier may only accept exact cash or approved payment methods. If the customer refuses to pay, the order will be canceled and future COD privileges may be restricted.

12. Order Delays

Delays may occur due to high demand periods, public holidays, weather conditions, courier service disruptions, or customs/regulatory checks. In such cases, we will inform you via email or phone and provide updated delivery estimates.

13. Split Shipments

In some cases, orders containing multiple items may be shipped separately due to stock availability, warehouse location, or product type. You will not be charged additional shipping fees for split shipments unless clearly stated at checkout.

14. International Shipping (If Applicable)

If international shipping is offered, delivery times vary by destination and customs duties, taxes, or import fees may apply and are the responsibility of the customer. We are not responsible for customs delays, additional import fees, or seized/rejected shipments.

15. Delivery Confirmation

Once the order is delivered, the courier may require a signature or confirm delivery via photo proof, SMS confirmation, or digital acknowledgment. After confirmed delivery, responsibility for the product transfers to the customer.

16. Changes to Orders

You may request changes to your order if it has not yet been dispatched, including delivery address, contact details, or order cancellation. Once the order is shipped, changes may no longer be possible.

17. Public Holidays and Non-Delivery Days

We do not process or deliver orders on UAE public holidays or official non-working days. Orders placed during these periods will be processed on the next business day.

18. Force Majeure

We are not liable for delays or failure to deliver due to events beyond our control, including natural disasters, government restrictions, strikes or labor disputes, transportation disruptions, or public health emergencies.

19. Compliance with UAE Consumer Laws

This policy is designed to comply with UAE Federal Consumer Protection Laws and UAE E-commerce regulations. Nothing in this policy limits your legal rights under applicable UAE laws.

20. Changes to This Policy

We may update this Shipping & Delivery Policy at any time. Changes will be posted on this page. Continued use of the website means acceptance of the updated policy.