Payment Policy

Payment Policy

Last Updated: 12/02/2026

This Payment Policy outlines the terms and conditions related to payments made on the ZECART website. By placing an order on our website, you agree to the terms described in this policy.

This policy is designed to comply with applicable United Arab Emirates (UAE) consumer protection and e-commerce regulations.

1. Company Information

Company name :- Zecart by ZEXO GLOBAL GENERAL TRADING LLC
Trad licence number: 2644506.01
Issuing authority: Sharjah media city, Sharjah UAE
Office: shams, Sharjah media city
Email: sales@myzecart.com
Phone: +971 564989107

2. Accepted Payment Methods

2.1 Online Payments

  • Credit Cards (Visa, Mastercard, American Express where supported)

  • Debit Cards

  • Apple Pay

  • Google Pay

  • Local UAE payment gateways

  • Other digital wallets as available at checkout

2.2 Cash on Delivery (If Available)

  • Cash payment at the time of delivery

  • Available only in selected areas

  • Subject to order value limits

Accepted payment methods may vary depending on delivery location, order value, ongoing promotions, and technical availability.

3. Currency

  • All prices are displayed and charged in United Arab Emirates Dirhams (AED).

  • If you use an international card, your bank may apply currency conversion fees or foreign transaction fees.

These charges are determined by your bank and are not controlled by us.

4. Pricing and Taxes

  • All product prices are listed in AED.

  • Prices include applicable VAT unless otherwise stated.

  • Shipping fees are calculated separately at checkout.

We reserve the right to change prices at any time, correct pricing errors, and cancel orders affected by incorrect pricing. If a pricing error occurs, you will be notified and may choose to proceed at the correct price or receive a full refund.

5. Payment Authorization

When you place an order, your payment method will be authorized and funds may be held temporarily. The order will only be processed after payment authorization is successful and fraud checks are completed (if applicable).

6. Payment Security

6.1 Secure Payment Processing

All payments are processed through secure, PCI-compliant payment gateways and encrypted connections (SSL). We do not store full credit or debit card details on our servers.

6.2 Fraud Prevention

We may perform fraud detection checks, request additional verification, and cancel suspicious transactions.

7. Order Confirmation

After successful payment, you will receive an order confirmation email confirming receipt of your order. However, the order is not considered accepted until it is dispatched.

8. Cash on Delivery (COD) Terms

If COD is available, payment must be made in full at delivery and the courier may require exact cash. We reserve the right to limit COD orders and disable COD for customers with repeated refusals. If a COD order is refused, the order will be canceled and future COD access may be restricted.

9. Failed or Declined Payments

A payment may fail due to insufficient funds, incorrect card details, expired card, bank security restrictions, or technical issues. If payment fails, the order will not be processed and you may attempt payment again using a different method.

10. Payment Disputes and Chargebacks

If you initiate a chargeback, we may temporarily suspend your account and investigate the transaction. You agree to contact us first to resolve any payment issues before filing a dispute with your bank. If a chargeback is proven fraudulent, we reserve the right to pursue legal action.

11. Refund Processing

Refunds are handled according to our Refund & Return Policy.

11.1 Refund Methods

Payment Method Refund Method
Credit/Debit Card Refunded to same card
Digital Wallet Refunded to wallet account
Cash on Delivery Bank transfer or store credit

11.2 Refund Timeframes

  • Refunds are processed within 5-10 business days after approval.

  • Bank processing times may vary.

12. Promotional Codes and Discounts

We may offer discount codes, seasonal promotions, and loyalty rewards.

12.1 Promotion Rules

  • Only valid during the specified period.

  • Cannot be combined unless stated.

  • May have minimum order requirements.

We reserve the right to cancel orders that misuse promotions and modify or withdraw promotions at any time.

13. Subscription or Recurring Payments (If Applicable)

If we offer subscription services, you authorize recurring charges that will be automatically deducted. You may cancel your subscription anytime before the next billing cycle and manage subscription settings through your account.

14. Billing Information Accuracy

You agree to provide accurate billing details and use only payment methods you are authorized to use. We reserve the right to cancel orders with incorrect billing information and request identity or payment verification.

15. Payment Limits

We may impose limits on maximum order value, COD orders, and number of transactions per day to prevent fraud and ensure payment security.

16. Payment for Pre-Orders or Backorders

If you purchase pre-order or out-of-stock items, payment may be collected at the time of order or authorized and captured when shipped. You will be informed at checkout.

17. Third-Party Payment Providers

We may use third-party payment providers including Stripe, PayPal, and local UAE gateways. These providers process your payment securely and have their own privacy policies and terms. We are not responsible for errors caused by payment providers or bank/gateway downtime.

18. Taxes and Duties

For UAE orders, VAT is included as required by law. For international orders (if applicable), customs duties and taxes may apply and are the responsibility of the customer.

19. Payment Policy Violations

We reserve the right to cancel suspicious orders, restrict accounts, and refuse certain payment methods. If violations occur, we may suspend your account or take legal action if necessary.

20. Compliance with UAE Laws

This policy complies with UAE Consumer Protection Laws and UAE E-commerce regulations. Nothing in this policy limits your legal rights under UAE law.

21. Changes to This Payment Policy

We may update this Payment Policy at any time. Changes will be posted on this page. Continued use of the website means acceptance of the updated policy.

22. Contact Information

For payment-related questions, contact:

Company Name: Zecart by ZEXO GLOBAL GENERAL TRADING LLC
Registered Address: Shams Media City Sharjah
Email: sales@myzecart.com
Phone: +971 564989107

Support Hours: 24/7